FAQ's

I’m not sure what board size I should be riding?

This is a combination of weight, height, board type and your intended riding style; along with personal preferences. Depending on these factors, it can be easy or more technical to establish the best combination of tools. We 'try' to ride almost all of the boards we carry instore ... so, please contact us for more detailed advice on performance and relevance to your ability & future riding directions. 

I'm not sure how the sizing works in this country?

Please refer to the Sizing Chart page for more information, email info@nzshred.co.nz or phone 0800 NZ SNOW.

How much will my Shipping be and what is the Warranty on the product?

For any queries regarding Shipping, Warranty and Returns, please visit the Shipping, Warranty and Returns page or contact us directly.

How can I find out more about this fine store, NZSHRED, and the great Staff?

We are a pretty inconspicuous Team, however you can find out a little more about us on both the History and The Shred Family pages.

Do you have a Facebook page?

Yes, we do! You can click on the Facebook logo and it will take you directly to Our Page. If you follow us (by the usual Facebook 'Like'), we will keep you updated about anything interesting Snow, Surf and Skate related, and some general cool Queenstown stuff as well. Occasionally, we will place updates on new gear arriving in store, however remember, this is a Social Media, so we are not about selling you stuff. That's were the website comes in.

I am purchasing a gift! ... Can you wrap the present? 

Yes, we can! Just let us know that it’s a gift and the relevant situation (eg: Xmas, Birthday, etc...), and we’ll post it ready-wrapped. We can also post the invoice to a separate address if needed.

I am after a product/size/colour that you don’t have on your site?

We try to keep the site up-to-date, however we will have some product in-store that is not on the site. We have very good relations with all of our suppliers and distributors, so if you are after something that we don’t stock or have run out of, please contact us and we will do our best to track it down for you.

I’d like to come to visit the store ... Where are you guys?

It would be great to see you here. We are in central Queenstown, NZ. See the Contact Us page for a map and our details.

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